10 Ways to Analyze Your Business Performance to Increase Sales

If you are looking to increase business sales, you first need to analyze your business performance to determine the right marketing tactics that will help you to achieve your goals.  Below are 10 ideas to help you get started to analyze business performance:

  1. Optimizing the Path to Purchase. If a consumer is standing in front of a shelf that houses your product or is scrolling through an online store to find a product to purchase, what matters most to the consumer?  Build a survey for your consumers to fill out so that you can determine what matters most to them.  As an example, if you are in the ice cream section at a grocery store – what is the first thing that you look for – Flavor? Brand? Price? Size?  Assuming it is size, what is the next point in the consumer’s decision tree: Brand? Flavor? Price?  Keep narrowing down so that you can find out what is most important to a consumer by building a decision tree analysis similar to the above.
  2. Advertising Channels.  Do you know where your competition is advertising and how often they are advertising?  Try to find out what your competition is doing this way you can preempt your competition and reach the same consumers that they are trying to reach.
  3. Product Mix.  Is your product or service line segmented to target a variety of consumers?  For example, Verizon Wireless offers a broad mix of phones, each targeting different consumers – Blackberrys for businesses, iPhones for the tech saavy/innovators, pre-paid for those that don’t need many minutes, phones with great cameras, phones that are waterproof, etc.  By offering a wide product mix, Verizon Wireless is maximizing their revenue by expanding the pool of target consumers.  Secondary, check out what your competition is offering to see if there is opportunity to improve your product mix.
  4. Optimize Price Mix. Similar to number 3 above, determine if there is opportunity to segment your products not by product type, but by price bracket.  Not all consumers are willing to pay $120/month for cable TV, however, cable providers maximize their pool of consumers by offering pricing structures that segments their consumers based on what the consumer is willing to pay.  This is similar to pricing discrimination.
  5. Leverage Surveys.  Different from number one on this list, use surveys to determine the attitudes and usages of your consumers toward your product/service, industry, category, etc.  This might give you some valuable insight that will help you to get an edge on your competition.
  6. Analyze the Competition.  Is your competition launching new product or offering discounted pricing for a similar service?  If so, this might give you valuable insight on new suppliers (which could be helping your competition to drive down their price), industry trends (leverage research that the competitor might have that you don’t), or new product renovations (packaging concepts, product features, additional services, etc.)
  7. Monitor the Price Gaps.  If you haven’t already learned by now, we have taught many times that there is a relationship between product benefits and propensity to purchase which can be quantified through a metric called elasticity.  If the difference in price between you and your competition is not being carefully monitored, you can be losing sales based on the elasticity impact.  Read this article on price gaps for more information.
  8. Distribution Channels.  Is your product distributed in all channels that sell that product type (locally or nationally)?  To give yourself an easy start on where you should at the least be distributed, do some research to determine where your competition is distributed and you are not.  Fill those gaps to increase your sales.
  9. Increase Awareness.  Leverage effective advertising strategies such as coupon marketing to drive trial of your product.  Design the coupon to entice repeat purchases so that your consumers continue to come back.  If you are a service company, design a clever advertising campaign that targets your niche of consumers.
  10. Keep the Consumer Top of Mind.  Who doesn’t love free products or trials – offer these to bring new consumers into your pool.  Reach out to your target consumers via social media to engage with them, drive loyalty, and make them feel special.

A Twitter Follower vs. a Business Follower

Today I performed an experiment. To give you some background, this website was launched about 6 weeks ago and today, I have about 88 twitter followers. Granted, a small following but nonetheless, a following that will provide a statistically significant result.  As you can imagine, this website is still in the “developing awareness” phase.

I decided that I wanted to test my followers.  I tweeted that I am trying to achieve Facebook Likes and would like them to take two seconds out of their day to like eMarketingFreak.com via the Facebook Like Button on my homepage.  I retweeted this about an hour later.  Six hours later, I had zero likes.

There is clearly a way to target a twitter follower however, what this experiment has showed me is that 100% of my organic twitter follower fan base are just that: twitter followers.  I would prefer business followers, obviously.  But unfortunately, I am still in the slow process of getting ranked high in Google so that I can be found.

What does this mean for your social media marketing strategy?  Firstly, twitter is ineffective in the early stages of your website.  Your twitter followers will consist of twitter followers, but not business followers.  Business followers come through time as you develop trial, awareness, and market penetration.  Secondly, twitter is filled with business owners like yourself – people that are trying to promote their business.  They will follow you because you are relevant to their business in some way, however, they will only stay as twitter followers – never a business follower.